Standard Shipping (via local postal services)

Free standard shipping for all orders (for now)

Estimated Delivery Times

• RegionDelivery TimeMajor Cities (e.g., NSW, VIC, ACT)7 - 10 Calendar Days

Other Regions

• (QLD, SA)8 - 12 Calendar Days
• Remote Areas (WA, NT, TAS)10 - 15 Calendar Days
  

Customs & Import Duties

For most countries, import taxes and duties may apply if your order exceeds $1,000 in your local currency. Import duties vary by country, and it is the customer's responsibility to pay any applicable fees. Please check with your local customs authority for more details.

Order Tracking

Once your order is placed, you will receive an email with a tracking link. However, please note that tracking will only be activated once your order clears customs in your country, which typically happens 1-2 business days after your order is placed.

Where Do We Ship From?

All orders are shipped from our international warehouse in Hong Kong.

Most of our materials and ingredients, including, are produced in China, regardless of where they are packaged. By manufacturing in China and shipping from Hong Kong, we ensure competitive pricing and faster shipping times worldwide.

Processing Times

Our estimated order processing timeline is as follows:

Orders are dispatched within 24-48 hours (excluding weekends and holidays).

Orders arrive in your country within 24 hours after dispatch.

Processing by the local carrier takes 1-2 days.

Final delivery typically occurs within 2-5 days, depending on your location.

For any shipping-related inquiries, feel free to contact us at support@probegins.com.